Terms and Conditions

Terms of Shipping, Purchasing and Returns

Express Shipping:

If customer selects Express shipping, the customer will pay the UPS.com posted shipping rates from Postal Code 11726 plus an additional Expedited Handling Fee listed on the Confirmation Page at checkout. This may also include additional charges for packages that exceed the UPS Size Requirements (Dim Charges). Express orders placed before 12:00pm EST will ship the same day. Express orders placed after 12:00pm EST will ship the next business day. UPS delivers Monday through Friday only and does not consider Holidays and weekends as business days.

Ground Shipping:

All orders will be shipped by USA Fire Depot using UPS or USPS within the United States. Most ground shipping orders, ship within two business days. The customer will pay the UPS.com posted shipping rates from Postal Code 11726 for orders under $150.00. All orders over $150.00 will receive free UPS Ground shipping. Free shipping does not include Alaska or Hawaii. If a delay longer than seven business days (Holiday Hours and Unscheduled/Scheduled Closures I.E. Weather Related, Inventory etc... are not counted as business days) will occur an email will be sent. These delays are usually caused by a manufacturers back order.

Undeliverable Packages:

All packages that are returned to USA Fire Depot due to a insufficient, incomplete or non deliverable address are subject to a service charge equivalent to the original shipping fee. If the customer requires reshipment they are responsible for all shipping costs.

Order Cancellations:

USA Fire Depot must be notified via phone at (631) 842-9055, for all cancelled orders prior to 3:45pm EST on the same business day as ordered for a full refund to a customers credit card. If an order is cancelled after 3:45pm EST on the same business day website credit will be issued in the full amount of the order (including shipping). A refund voucher will be issued via email and can be applied for future orders. Refund vouchers do not expire.

Returns:

USA Fire Depot will accept any returns as long as they are in resellable condition, and are in the original manufacturers packaging, or if the customer received the wrong item(s) due to a mistake on our part. If the customer orders the wrong item, we will accept the return as long as it is in resellable condition. Restocking fees may apply. All returns must have prior authorization. Please email customer service within 30 days of the invoice to receive a return authorization form and return shipping information. USA Fire Depot can not take responsibility for any item(s) returns without the RA form supplied by Customer Service. All acceptable and approved returns (with RA form enclosed in package) will be issued a website credit voucher in the full amount of the order excluding the original shipping costs. Voucher can be used for future purchases and does not expire.

Refund Policy:

Due to The Credit Card Processors Policy it takes up to ten (10) business days to receive a refund. This is due to the fact that it takes 5-7 business days for USA Fire Depot to receive payment after your credit card has been charged. If payment was made by Company Check please note the check has to clear into USA Fire Depot's Bank Account before a refund check can be issued. If you are unsure of any of the above listed policies, please email customer service for further clarification.
 

Clearance Items:

All items sold in the Clearance are final sale and do not carry a manufactures warranty. All products are sold as is and any damages are noted in the item description.

State Regulations:

The customer is responsible for checking your state laws and regulations to be sure you are allowed to purchase Firematic/EMT supplies. Laws vary and change from state to state, so please contact your state board to assure you are allowed to legally purchase the supplies you are in need of.

Age Requirements:

You must be of legal age in your state to purchase supplies using a valid credit card.

Credit Card Fraud:

Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent order. Please do not order unless you are sure you have the correct products and permissions. If you do need to cancel an order please see the refund policy below. You are not allowed by any means to make a purchase with a credit card that is not your own, even with consent. If you are caught violating this policy we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will file charges. All transactions are logged with IP Addresses and we will use any means to have violators prosecuted, no matter how small the transaction.